Luma X00 and X10 - Password Reset Issue Identified. Investigation underway.

Incident Report for Snap One

Resolved

As of today the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

Posted Oct 09, 2025 - 11:18 EDT

Investigating

We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.

Posted Oct 01, 2025 - 16:10 EDT

This incident affected: Luma Service Health (Service: Luma X10).