As of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
Posted Feb 06, 2026 - 12:43 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 04, 2026 - 10:41 EST
Monitoring
The fix has been applied and Intercom Anywhere is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
Posted Feb 04, 2026 - 09:47 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 04, 2026 - 09:22 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 04, 2026 - 09:17 EST
Identified
We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow.
Thanks, Your Snap One Engineering team
Posted Feb 04, 2026 - 08:54 EST
This incident affected: Control4 Health (Service: Control4 Intercom Anywhere).